Blog

Being in business means being online

August 29th, 2010

It is my belief that in order to succeed, businesses should have a distinct online presence. Being online enables small businesses to sell to customers across the country, even around the world, not limiting their customer base to those just around their local area.

Being in business is being online

I have spoken before about small businesses that want to stay small, and know that growth isn’t necessarily the measurement of success for small business owners. However, having a business website is not necessarily just about growth; it can be about maximising your potential as a small business, no matter if your business is you selling cupcakes from your kitchen, or running an office with 10 staff.

People often say to me that their small business doesn’t have a website as it’s too complicated, takes up too much time or is too expensive. None of these problems have to be true; with the importance that websites hold for small businesses in mind, Sprike have designed a range of one page websites, fully designed and populated with content, and that can be online in 30 minutes. All you as a small business owner is to do is choose your design, and provide details of your business.

Your business being online is about more that having a website though; having an online presence includes activities such as blogging, social networking and having active discussions with people within your arena. Increasing awareness of your business this way costs nothing but time, and can actually be fun!

As I have mentioned previously, I am looking to help small businesses to hold conversations, engage with each other and learn from what is happening in the big business world.

Win the sale by winning your customers heart

August 1st, 2010

Customers are far more likely to purchase a product or service if they feel valued by the person selling it. Underappreciated customers will look elsewhere to make their purchase. Just like we do hear at Sprike, Reach out to your customers and make sure they know how important they are to you. Give them the opportunity to meet as many of your staff as possible, all the way up to the CEO. Thank them for their business and ask them to tell you about their company. When you create an emotional connection with them, they are more open to hearing what you have to offer, and much more inclined to purchase. This needs to be a genuine connection, however; your overtures shouldn’t be phony or insincere.

SEO is like going to the gym, results don’t happen overnight

July 22nd, 2010

I was just eating my lunch and I thinking to myself how search engine optimisation is much like going to the gym and training. As an SEO Marketer you are basically a websites personal trainer and it is your responsibility to get a website in shape. The fitter the condition of the website the less work you have to do and the quicker you will see results. The less in shape a website is the more work you are going to have to do.

If you go to the gym once in a blue moon and eat too much junk food then you are not going to be as fit as someone who goes to the gym 3/4 times a week targeting specific muscle groups, does regular jogs and eats a healthy balanced diet.

Well the same goes for your Website.  If your website is stagnant, updated once in a blue moon, contains loads of unnecessary code, flash heavy, takes ages to load and has no incoming links.  Then your website will struggle to compete with a website that is lightweight, has keyword rich well written content and has a steady link building strategy.

Remember little and often is better than everything at once.

Top 12 Lead Generation Secrets Using LinkedIn

July 21st, 2010

Using LinkedIn resources is a great way of generating leads but even seasoned businessmen sometimes scratch their heads once they get to LinkedIn. It has been my desire to provide everyone with a step-by-step guide and I decided to suggest to my readers 12 lead generation secrets for working with LinkedIn as a lead generator.

Before I start, I would like to say a couple of thing about your general strategy in working with LinkedIn. To make sure that LinkedIn is effective and viable in the future not only for you but for other entrepreneurs as well, make your information relevant. The market is indeed huge and there are quite a few big groups of users who hypothetically would want to hear what you have to say. Thus, it should be your priority to find those who are interested and not to dump the info on everyone else just for the sake of numbers. The second rule is that of contacting those who are interested in hearing from you. Try to be personal with people and it will help you a lot in your business.

Here are the lead generation secrets that came naturally from my experience with LinkedIn. Effective and simple, they are listed in the chronological order and can, thus, be used as a step-by-step guide for lead generation:

1. The first thing that you will need to do is to get registered and create a great account profile at LinkedIn. This is crucial and will require some effort

2. There are many special interest groups on LinkedIn. Even though you might be tempted to join all of them to generate as many leads as you can at the time, it would be wiser to sift through the groups and find those that are the closest to your area of activity.

3. It would be equally helpful to study the groups that you have thus singled out. This can be done by reading the postings and discussions. Group dynamics vary from group to group and you may well find a group that has over 20,000 members but where only a few are indeed active in discussions and postings. Look at recent discussions and analyze those. Group size is not the only important factor, it is equally vital to have activity in the group.

4. I suggest joining only the groups with your potential clients and disregard those groups that are created for the sole purpose of finding jobs.

5. When you join a group be personal and use your real name and not the name of your company etc. A personal touch will work wonders for your business.

6. If you want to build relationships and be trusted, post only comments that are informative and worth reading.

7. Answering posted questions can be a great opportunity for finding the necessary doors online. Look especially for questions that come from important people from the companies you are interested in. If you can answer such a question, demonstrate your knowledge, and your chances of being hired or finding a great client will be guaranteed after several postings like that.

8. Don’t just sell to the group – let them comment on what you have by starting a conversation and offering a link.

9. Create landing pages specifically for your groups. As dynamics and characteristics of different groups are different, you might want to send them to pages that have been customized for them and not to a standard landing page.

10. If you are familiar with Facebook’s AdWords than LinkedIn’s DirectAds will not be a totally new idea for you. It allows you to post advertisements to specifically selected sector of subscribers’ database.

11. Make LinkedIn a major part of your marketing plan. Make a point of mentioning it in presentations, webinars and on your site.

12. Create your own LinkedIn groups. Having your own groups will give more control over the content and the kind of audience that joins it.

These lead generation secrets will help you use all the resources of LinkedIn to your best advantage.

Go ahead and connect with me on LinkedIn!

Having A Consistently High Flow of Potential Customers

July 15th, 2010

Are you actively marketing your business? We hope so, because poor
(or non-existent) marketing is one of the top ten reasons for business failure. It is vital that along with actively marketing your business that you develop a steady flow of leads from a number of different sources.

Why? So you can plan for the future of your business!

Even if you are not planning on growing your business aggressively, wouldn’t it be nice to know that for the next 6 months you know exactly where your new customers are going to come from?

This is where search engine marketing really come into it’s own!

One type of search engine marketing that will give you a profoundly
consistent flow of leads is called pay-per-click marketing.

With out going into the technical detail here, this is a way of getting your business on Google, in front of your potential customers whenever you like, for how long you like, at a budget that suits you.

When the campaigns are designed and built PROFESSIONALLY they have a
high return-on-investment.

Almost sounds too good to be true, but it’s not.

Right now, your competitors are confidently planning for their future
due to the fact they have professionally designed, built and managed Pay-per-click advertising campaigns – no more hand-to-mouth business existence for them.

What would that type of security feel like for you, to be able to confidently predict into the future how many leads (and subsequently customers) your business will gain in the future? A few less sleepless nights?

Why Your Business Needs an Effective Website (Even if You Think It Doesn’t)

July 13th, 2010

’ve had a running dialog on Facebook with an old school friend who has just launched her own photography studio. I don’t think that her website communicates her unique talents very well, and have offered to build her one at no cost – mostly because I still have the code laying around from another site I built for a friend. Surprisingly, she has been rather hesitant. It seems nothing I can do will convince her of the need for a new website. In addition to people who don’t see the need to upgrade an ineffective website, there is a huge number (46% is the number I heard) of small businesses that don’t see the need for a website – period. In 2010, this is a huge mistake. Here’s why:

A website is never closed. My favorite selling point for new customers is the fact that their website is always open. Even if you aren’t selling a product, your business can answer frequently asked questions like locations, directions, hours, etc. – freeing up the time of employees who would otherwise be fielding those calls.

An effective website levels the playing field. With no other form of advertising can you spend a pittance and look the same as a company with a £20 million budget. Though we routinely develop websites in the £10-15k range, we have built websites for as little as £500 that compare very well with much larger and much better funded competitors.

A website allows you to localize and test offers. For professional marketers, the Internet represents the Holy Grail – a targeted direct response medium that is measurable down to very granular levels and can be easily adjusted on the fly. On a standalone basis, or in conjunction with paid search, you can target offers to specific communities, demographics, etc., while at the same time testing response rates in real time and making adjustments as needed. Unlike the Yellow Pages or outdoor advertising, you are not locked in to long term content.

The customers you want to target are online. Unless you are selling exclusively to a segment of the population that does not use the Internet (and that is becoming increasingly unlikely), it’s where your customers are. Between broadband connections at home, Internet at work and smart phones, many people are never more than a few seconds away from the Internet at ALL TIMES OF THEIR LIVES. If you sell a product or service with fashion or geek credentials, this goes double.

Customers use the Internet to comparison shop and make purchasing decisions. I just bought a new (used) car. I did all of my research online, found the car I wanted (after my smelly diesel car was no longer an option), and the only time I set foot on the lot was to test drive the car and sign the paperwork. According to Econsultancy, 90% of customers online will trust recommendations from people they know; and a healthy 70% of customers will trust reviews and opinions of anonymous reviewers trust opinions of unknown users. If you aren’t online, your customers are researching – and buying from – your competitors who are.

E-Commerce is still growing. For 2010, projections range from 10-15% growth for all e-commerce activity. Physical retail stores are expecting growth in the 2-3% range, by contrast. Granted, these comparisons are from 2009 levels, which admittedly sucked. Shockingly, only 4% of all transactions take place online, even though e-commerce has become a ubiquitous part of our culture. As this number grows, small businesses without a website will increasingly fall by the wayside in favor of businesses that make it easy for their customers to do business.

How to make the most of your website in a recession

July 12th, 2010

Know your audience and their goals

Who’s coming to your site? This may sound simple but it’s surprising how many organisations aren’t aware of this information. Run an online survey on your site to find out more about who your customers actually are. This can then be broken down into a clearer segmentation to give you a basic view of your audience. Tools like SurveyMonkey make this easy and are reasonably priced.

Also find out why people are visiting your site. What are they looking for or hoping to achieve? Only by discovering their needs can you check if the site meets them. And if it doesn’t, you’re armed with this valuable data to direct your efforts in ensuring customer needs are fulfilled.

Check your navigation and search

Browsing and searching are the 2 main ways of accessing information on a website. The online population is split 50:50 in terms of preference for one or the other so both need equal attention and care. How are your search and navigation faring? It might be time for some usability testing to check on the status quo.

Ensure your site search is clearly identifiable, consistently placed in the top right and forgiving of common typing errors. Are your search results presented in a logical manner? The value of a good back-end search can’t be underestimated as web users now expect the efficacy of Google wherever they encounter search.

Considering a new feature or even a re-design?

Does the proposed change meet site visitor needs? Before embarking upon a change, find out from your customers whether it’s what they want and need. Needless to say, if ever there was a time when ROI needed certainty this is it. User interviews are your best bet here. Make sure the resulting user needs are incorporated into the other requirements that may have been gathered.

Will design involve users to ensure it’s in keeping with these requirements and that it flows right? The most cost-effective way of making sure the new design’s along the right user experience lines is to create low-fidelity, throwaway wireframes and test these with your target audience. These blueprints can be as basic as paper sketches.

Resist the temptation to skip testing and go full steam ahead in creating something that’s nearly finished because the earlier a design’s validated, the cheaper it is to fix faults and the less effort you’ve wasted.

Free SEO keywords and analytics

Good usability and good search engine optimisation (SEO) go hand in hand. Tailor your site to what your audience is thinking and that’s what they’ll type into the search engines! Want to find out what your site visitors are searching for? Try the Google AdWords Keyword tool – it shows what’s been searched for on a given URL in the previous month.

Another valuable addition to your toolkit is Google Analytics, which lets you analyse website statistics. This allows a strong tie-in of the UX changes to demonstrable ROI, which in turn can only promote buy-in of the user-centred philosophy throughout your organisation.

Conclusion

While budgets are restrained in a recession, contrary to what may seem logical, it’s time to invest wisely to get your website in order. Not only does this provide your business with an edge and may well ensure survival but it also puts you ahead of the game when the economy turns round and things pick up.

5 ways to introduce social med…

July 12th, 2010

5 ways to introduce social media to small businesses http://wel.ly/ck

Getting all your employees inv…

July 11th, 2010

Getting all your employees involved in your social media plan http://wel.ly/cj

“Where performance is measured…

July 2nd, 2010

“Where performance is measured, performance is improved” Get in the habit of monitoring and analyising.

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